COVID-19 Memo for PHA Residents

PHA offices remain available by phone and email.

Click here to view HUD’s flyer addressing Section 8/HCV tenant concerns.
Click here to view HUD’s flyer addressing Multi-family tenant concerns.

Dear Portsmouth Housing Authority Residents:

For the safety of our residents and employees, and upon the advice of state and national health officials, the Portsmouth Housing Authority closed its offices to the public starting Monday March, 16.

We recognize that this causes some inconvenience for staff and visitors, and we thank you for your patience and understanding during this difficult time.

We are taking the following measures to ensure our and your safety:

  • All of our buildings that house multiple families are closed to any non-essential visitors. Only agencies or loved ones that are providing essential services, or people that are delivering essential items such as groceries or medication should be entering any PHA properties. Those that enter must wear a mask.
  • All high touch surfaces in entryways, handrails, elevators and laundry areas are being cleaned and disinfected daily by our Maintenance staff.  Non-emergency work orders may be called in to your Property Manager.
  • The PHA switchboard remains open and you are able to reach all departments and Property Managers at 603-436-4310.  Whenever possible, we encourage you to contact us via email.  Email addresses and phone extensions for all departments and management staff can be found on our website at

If you need extra assistance from the PHA Resident Services Team, please call Tammy Joslyn at 603-957-8131 or email at

For any other questions specifically about the Coronavirus, please call 2-1-1 on your phone to be connected to additional services and information.

And please continue to wherever possible, stay six feet away from other people, frequently wash and sanitize hands, wear a mask in PHA buildings and avoid contact with surfaces in common areas.  

If you are experiencing any signs of illness, please do call your Doctor before going to the emergency room or clinic.

Thank you for patience and diligence,

Portsmouth Housing Authority.  

Frequently Asked Questions

If you have any questions about your apartment, rent, food, etc., you can email your property manager (emails and phone extensions can be found at ) or call the management office and we will get back to you with an answer.  Everyone may have the same questions so we want to make sure you are getting the correct answers. The following list is to answer questions we have received lately.

  1. Can a family member visit to bring me supplies?
    • For residents who share a common hallway – Yes – within reason. Please make sure they are not sick in anyway. Please make sure it is for a brief time and that they only go to your apartment. This includes meals on wheels or other food delivery services.
  2. I cannot go to the grocery store to shop for food – is there anyone who can help me?
    • Yes, please call the office and leave a voice mail message or you can email the property managers or Tammy/Olivia in Resident Services (603-957-8131).
  3. Do I still have to pay rent?
    • Yes.  Everyone still has to pay their rent as scheduled. 
  4. I lost my job (or my hours were reduced). How do I report this?
    • Please call the management office or email the property manager.  You can also write a note or fill out the Change of Income form near the property management office, drop it in one of the drop boxes, and we will contact you for more information. Change of Income form can also be found on our website through this link:
  5. Can I leave my apartment?
    • We cannot forbid residents from leaving their apartment. Follow the CDC guidelines and your own discretion during this time. We understand individuals still may need to report to work.
  6. All apartment inspections have been postponed at this time. We will reschedule in the future and let you know in writing when that will happen.
  7. All work orders are still being called in.
  8. Please do not disturb the PHA Maintenance staff while they are cleaning the buildings. They must observe 6-foot social distancing rules.  If you have any questions, please contact the management office.