The Portsmouth Housing Authority is a dynamic, team-oriented, and mission driven organization that owns and operates over 600 affordable rental units, spread throughout 11 different properties in the city of Portsmouth, New Hampshire. The PHA also operates a Section 8 Housing Choice Voucher program serving over 750 people, a Resident Services Coordination program that serves 1,000 PHA residents, a 21st Century after-school program, and hosts a non-profit Childcare Center in our largest family development. The PHA also has under construction a 64 unit Workforce Housing Apartment building in the heart of downtown Portsmouth which will be a part of our $100 million real estate portfolio when it is completed in Spring 2022.
The City of Portsmouth is known as one of the best small cities in America. Portsmouth is the economic and cultural center of the North of Boston Seacoast region with a vibrant arts scene, world-class restaurants, miles of waterfront and historic downtown.
PHA is looking for a detail oriented, self-motivated full-time Certification Specialist to work with our outstanding Property Management team overseeing a portfolio of 248 affordable housing rental units in Portsmouth, New Hampshire. The ideal candidate is a team player who has exceptional organizational and problem-solving skills, and a strong understanding of Low Income Housing Tax Credit compliance and management
Essential Duties and Responsibilities
- Conduct annual and interim reviews of resident’s family income and household composition to determine resident continued eligibility and benefit level.
- Schedule recertification appointments, collect documentation, make revisions, calculate rent adjustments, and notify residents and landlords in writing of changes.
- Respond to phone inquiries from residents regarding rent calculations and certifications
- Identify households with income reporting discrepancies and process rent-adjustments.
- Respond in a timely manner to any fraud allegations, income discrepancies, household composition and any violation of program rules or resident responsibilities.
- Maintain familiarity with current Low Income Housing Tax Credits and U.S. Department of Housing and Urban Development regulations for low-income housing.
Education and/or Experience
A minimum of two (2) years of experience with low-income, senior, or housing related programs is preferred. Experience with LIHTC (Low Income Housing Tax Credit) is preferred. Study at a college or university with course work in social sciences or housing or a college degree is a plus.
- Demonstrated computer skills including working with databases, Microsoft Office, Word, and Excel is required, as well as general office and clerical skills.
- Comprehensive Medical, Dental, Vision, Life & Disability
- Tuition Reimbursement
- Generous Paid Time Off & Holidays
Job Type: Full-time
Pay: $20.00 - $27.00 per hour
The mission of the Portsmouth Housing Authority is to be the leader in making quality affordable housing available for low and moderate income members of the community and to accomplish this mission by being a fiscally responsible, creative organization committed to excellence.
The Resident Services Coordinator provides administrative and program support of resident services initiatives for properties owned by the Portsmouth Housing Authority. Advocates for and informs residents of available resources and assists them in obtaining services.
Essential Duties and Responsibilities
- Interacts with a diverse group of residents, PHA staff and service providers.
- Communicates effectively and professionally and maintain discretion and confidentiality at all times.
- Administrative duties including but are not limited to: data entry, scheduling, filing, making copies, drafting announcements and flyers and distribute as appropriate.
- Responds to inquiries, correspondence and e-mail in a timely and responsive manner and researches information.
- Works closely with the PMs to advocate for residents and acts as liaison between residents and management as well as with the community
- Welcomes new residents and explains the program as well as appropriate and available community resources, programs and services.
- Develops linkages with community service organizations and programs.
- Helps identify residents who need assistance; supports resident retention; promote educational and wellness activities for residents; provides a safe community; foster and build sense of community.
- Follows mandated reporting requirements according to adult and child protective state statutes.
- Maintains appropriate resident files with proper documentation of information in a secure location to ensure privacy and confidentiality.
- Assists with marketing the program to residents.
- Provides input related to general case management which includes intake, assessment, education, and referral of residents to service providers in the local community.
- Coordinates events, seminars, training, and other programs.
- Assists with the tracking and reporting to HUD on the progress of residents enrolled in the program.
- Listens and is attentive to resident needs, questions and concerns about Quality of Life issues.
- One (1) year experience in related field; minimum of one (1) year experience in subsidized housing preferred
- Knowledgeable with local state, federal, and community resources for low-income households, including services for families with children, elderly and disabled residents.
- Candidates should be familiar with eligibility requirements and processes for accessing services.
- Experience in the use of business computer systems and software for email and word processing.
- Experience with online database systems is also desirable.
Job Type: Full-time
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
- Subsidized housing: 1 year (Preferred)