About the Organization

The Portsmouth Housing Authority (PHA) is a dynamic, team-oriented, and mission driven organization that owns and operates over 650 affordable rental units, spread throughout 13 different properties in the city of Portsmouth, New Hampshire. Established in 1953, the PHA has been serving the needs of low- and moderate-income residents for the past 70 years. The PHA also operates a Section 8 Housing Choice Voucher program serving over 750 people, a Resident Services Coordination program that serves 1,500+ PHA residents, a 21st Century after-school program, and hosts a non-profit Childcare Center in our largest family development.

Job Summary

This is an on-site, full-time position (35 hours total/week).

The Resident Services & Housing Coordinator is a dynamic, dual-role position responsible for overseeing the daily operations of a 24-unit accessible residential community. This role combines strategic property management with resident-centered support, focusing on individuals with disabilities. The Coordinator ensures the property is safe, well-maintained, and compliant with housing standards, while also fostering a welcoming, inclusive environment. Through compassionate care, resource referrals, and engaging community activities, this position bridges operational excellence with holistic resident wellness and empowerment.

The ideal candidate will be highly organized, collaborative and motivated by creating a positive impact while ensuring safe, well-maintained housing and fostering an inclusive, supportive environment that promotes independence and community engagement for residents with disabilities. A thoughtful leader who balances empathy and professionalism, with a genuine passion for serving those who rely on accessible, supportive housing

Essential Duties and Responsibilities

Resident Services & Care Coordination

• Establish positive relationships with residents through ongoing engagement
• Conduct periodic wellness check-ins and document observations or concerns
• Conduct Social Determinants of Health (SDOH) screenings and assist residents in navigating benefit programs, housing resources, and service eligibility
• Assist residents experiencing behavioral or health challenges by coordinating with crisis teams or medical providers
• Collaborate with residents, case managers, social workers, and service providers to support resident wellness
• Provide referrals to healthcare, transportation, and support services
• Assist in organizing and monitoring residents’ individualized support plans
• Participate in interdisciplinary meetings related to resident care planning and service coordination

Community Engagement

• Plan and facilitate inclusive recreational, educational, and social activities
• Develop and distribute a monthly activity calendar and community events
• Coordinate resident advisory groups or forums to encourage resident voice and leadership
• Serve as liaison between residents and community resources
• Foster a welcoming atmosphere for resident participation and interaction

Leasing & Compliance

• Manage lease-up processes for vacant units
• Distribute and follow up on lease violations in accordance with property policy
• Ensure all housing compliance documents are up to date
• Maintain accurate records of property operations and resident files

Financial Oversight

• Handle accounts receivable including rent collection and follow-up
• Monitor payment reports and support finance staff with monthly reconciliations

Maintenance & Facilities

• Oversee work order submission and resolution
• Collaborate with Facilities Director on capital improvements and accessibility upgrades
• Maintain property standards and ensure ADA compliance

Additional Responsibilities

• Provide on-call support as needed to respond to resident or property emergencies

Preferred Qualifications

• Bachelor’s degree in Social Work, Property Management, Public Administration, or related field
• 3+ years of housing or property management experience
• Strong understanding of care coordination, accessibility standards, and supportive housing models
• Excellent communication, organizational, and documentation skills

Job Type: Full-time

Expected hours: 35 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Portsmouth, NH 03801 (Required)

Work Location: In person