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Job Summary

The Portsmouth Housing Authority (PHA) is a dynamic, team-oriented, and mission driven organization that owns and operates over 650 affordable rental units, spread throughout 12 different properties in the city of Portsmouth, New Hampshire. The PHA also operates a Section 8 Housing Choice Voucher program serving over 750 people, a Resident Services Coordination program that serves 1,500+ PHA residents, a 21st Century after-school program, and hosts a non-profit Childcare Center in our largest family development.

The City of Portsmouth is known as one of the best small cities in America. Portsmouth is the economic and cultural center of the North of Boston Seacoast region with a vibrant arts scene, world-class restaurants, miles of waterfront and historic downtown.

The PHA is looking for a detail oriented, self-motivated full-time Assistant Property Manager to work with our outstanding Property Management team. The ideal candidate is a team player who has exceptional organizational and problem-solving skills, and a strong understanding of Affordable Housing compliance and management. The Assistant Property Manager is responsible for assisting in the management of one or more properties and maintaining high standards of property conditions, safety, compliance and rules enforcement in our neighborhoods and building positive relationships with our residents, their families, and the wider Portsmouth community.

This is an on-site, 35 hour/week full time position. We look forward to hearing from you!

Essential Duties and Responsibilities

• Actively participate in a highly collaborative, team environment with main office staff, property managers, maintenance staff, finance, resident services and area service providers.
• Work cooperatively with the Property Manager and compliance department to assist in the process of new move ins (forwarding copies of all move in forms to finance), process move outs, and inform the office of final move out date.
• Responsible for assisting in managing and communicating unit transfers.
• Answer tenant re-certification questions as needed to help ease tenant concerns with transition.
• Maintain property/resident files including but not limited to:

-Copy of Lease and addendums
-Copies of rent change notices
-Extra Key Information
-Tenant Complaints/Issues
-Copies of Late Fees
-Copies of Demand for Rent & Eviction Notices
-Work Order Information
-Vehicle Information
-Pet/Service Animal Information
-Community Service Tracking
-Inspection Results

• Enter work orders into the work order system.
• Assist in conducting annual and special unit inspections as well as unit turnarounds and showings.
• Assist the Property Manager in monitoring resident conduct to ensure compliance with rules, regulations, and lease; maintain written records, and report occupancy violations, disturbances, and other infractions. Address issues and document or escalate to the Property Manager as necessary.
• Assist in working with Resident Services Team and participate in special events and activities as necessary.
• Answer questions and assist residents with information on programs or services available to them and/or refer to the appropriate resource or agency and maintain ongoing communication with residents.
• Listens and is attentive to resident needs, questions, and concerns about Quality of Life issues. Provides appropriate support, guidance, or direction to external resources as necessary.
• Acts as back-up to compliance department when processing applications, recertifications, and during federal audits.

Minimum Qualifications

Education and/or Experience

The successful candidate must be able to prioritize and manage a wide variety of tasks with superior organizational skills and attention to detail. Additional requirements include the ability to be flexible and cooperative with job demands work and communicate well with elderly, disabled and low income families and individuals, prompt and dependable and the ability to work independently. Because of the nature of this work, this position requires someone pleasant, personable and patient, having a desire to be of assistance to those in need.

Demonstrated computer skills including working with complex databases, Microsoft Office, Word, and Excel is required, as well as general office and clerical skills.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Support of the Mission Statement

The mission of the Portsmouth Housing Authority is to be the leader in making quality affordable housing available for low and moderate income members of the community and to accomplish this mission by a fiscally responsible, creative organization committed to excellence. In pursuit of this mission, it is our intention to:

• Demonstrate excellence in leadership and management by working together as a team of residents, commissioners, staff, government and community;
• Ensure the efficient and effective maintenance and management of our properties;
• Foster a high performance staff with strong leadership, quality professional development opportunities, data-driven evaluation and teamwork in an environment full of pride, enthusiasm and respect;
• Demand and exemplify a commitment to integrity, professionalism and total honesty in a judgement free environment.

Benefits

• Competitive Pay
• Comprehensive Medical, Dental, Vision, Life & Disability
• Pension
• Tuition Reimbursement
• Generous Paid Time Off & Holidays

Job Type: Full-time

Pay: $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person